A bit of context…
We all know the following situation, something is not going well, it seems to be uncontrolled and somebody has the “disruptive” idea to solve it by measuring what is happening.
Yes, we are talking about KPIs (Key Performance Indicators). Personally, I am a fan of KPIs, but a fan of the meaningful ones. If you do not know what a KPI is, no problem, just take a look at the end of the post.
We will focus today on what I call human-centric KPIs, and not machine-centric ones. Everything that can be automatized can be measured with certain reliability. This is a machine-like system.
But in general, projects are more human-like systems. I guess you agree with me here.Read More »